DidYouBuyLaunch Deskby DidYouBuy
Help Center

Your store connection

How Launch Desk connects to your Shopify store, what it can and can't change there, and what happens if you remove the app.

1 min readUpdated All plans
On this page

Before you start

  • Anyone on your store's team can do this.
  • Plans: All plans. Credits: None.

Your store is connected when you install Launch Desk: there’s nothing to set up. The Your store card on Connections shows the store’s name and Shopify address, its Currency, the Stock location new products use, and how many Sales channels products are published to.

What Launch Desk can do in your store

Shopify asks you to allow these when you install:

  • Products: create and edit products, their variants, photos, videos and tags. This is how listings, product images and product-page videos get there.
  • Files: upload images and videos to your store’s files.
  • Inventory: set the starting stock of new products.
  • Locations: see your locations (read only), to choose where stock is kept.
  • Sales channels: publish new products to your channels.

Launch Desk doesn’t ask for your orders, customers, payments, discounts or theme. It keeps no customer data.

Writing, images and video are built in

The Built in section shows the services Launch Desk uses for writing, images and video. They’re included in your plan, with nothing to connect. Each one says Working, or Not available right now if a service is having a moment.

Built in: writing, images and video, included in your plan

If you remove Launch Desk

Uninstalling signs everyone out and ends your plan; products already in your store stay there. Shopify tells us 48 hours later to delete the store’s data, and Launch Desk then deletes your batches, files and settings. If you reinstall before then, everything is still there (you choose a plan again).

Tips and limits

TipPress Check again at the top of Connections to refresh what each card shows.

If something goes wrong

The store connection has expired. Open Launch Desk from your Shopify admin (Apps → Launch Desk) to reconnect it.

Open your Shopify admin, go to Apps and choose Launch Desk. Opening it from there connects the store again; nothing is lost.

Can't reach the store right now

Shopify didn't answer for a moment. Press Check again. If it stays, try again in a few minutes.

Was this helpful?
Still stuck?A person will answer by email, usually within one working day.
Send us a message