Help inside Launch Desk
The ? on every screen, the Getting started checklist, "How to fix this" links, and reaching support from the app.
On this page
Before you start
- Anyone on your store's team can do this.
- Plans: All plans. Credits: None.
The ? on every screen
Press ? at the top of any screen (or Help in the menu). A panel opens with the articles about that screen, and a search over the whole Help Center. On a phone it opens from the bottom.
At the bottom, Contact support opens the support form with the screen you were on already filled in.
Getting started
Until a new store has done its first steps, History shows a Getting started checklist: connect your store, finish your settings, connect Instagram, add and upload your first product, make its style image, and publish your first post. Each step has a How ↗ link to its article. Hide puts it away.
How to fix this
When something goes wrong that we know about, like a declined image, Shopify’s weekly video limit or an Instagram problem, the message ends with How to fix this ↗, which opens the article that explains it.
