Contact support
How to reach the Launch Desk team, what to include, and when you'll hear back.
On this page
Before you start
- Anyone on your store's team can do this.
- Plans: All plans. Credits: None.
Use the support form. A person reads every message and replies by email, usually within one working day. You get a reference number (like LD-ABC123) right away, by email too.
What helps us help you
- Your store’s address (yourstore.myshopify.com).
- The batch or product name, and the step you were on.
- What you did, what you expected, and what you saw.
- Screenshots or a short screen recording (up to 3 files, 10 MB each).
Prefer email? Write to support@noveltysoft.com and include your store’s address.
