A button does nothing, or the page looks stuck
What to do when a button doesn't respond, a page doesn't load, or you see "Launch Desk has been updated".
On this page
Before you start
- Anyone on your store's team can do this.
- Plans: All plans. Credits: None.
“Launch Desk has been updated”
We update Launch Desk often. When a new version is out, a small bar says Launch Desk has been updated with a Reload button. Press it when you’re ready; nothing you’ve saved is lost. If you leave the tab, the page reloads by itself.
A button does nothing
- Reload the page (in Shopify admin, open Launch Desk again from Apps).
- Check your internet connection. If other sites load but Shopify doesn’t, your network may be blocking Shopify for a while; try again later or on another connection.
- If it still doesn’t work, contact support with the page you were on and what you pressed. A screenshot helps.
Is it still working?
Long jobs (images, videos, uploads) run on our servers. You can leave the page or close it; the step shows the result when you come back.
If something goes wrong
Launch Desk has been updated.
Press Reload. A page left open since the update may have buttons that don't respond until it's reloaded.
Something is still working (a progress bar)
Images, videos and uploads carry on even if you leave the page. Come back later; the step shows the result.
