Delete your data
What happens to your data when you disconnect an account or uninstall Launch Desk, and how to ask for deletion sooner.
On this page
Before you start
- Anyone on your store's team can do this.
- Plans: All plans. Credits: None.
Uninstalling
When you uninstall Launch Desk from your Shopify admin:
- Everyone is signed out and the connection to your store stops straight away.
- 48 hours later, Shopify asks us to erase your data. Your business, batches, products, posts, settings and files are deleted.
- The activity log is kept without personal details (names, emails, IP addresses, locations and devices are removed).
Products already in your Shopify store stay there. If you reinstall within 48 hours, nothing is deleted.
Social accounts
Disconnect an account in Connections, or remove Launch Desk on the platform (for Instagram: Settings › Website permissions › Apps and websites). Posts already published stay on the platform until you delete them there.
To delete the post records Launch Desk keeps too, email support@noveltysoft.com from your store’s email. They’re deleted within 30 days and we confirm by email.
Sooner, or something specific
Email support@noveltysoft.com from your store’s email to ask for deletion before uninstalling.
Avatar photos
A photo you upload to make an avatar is deleted as soon as the avatar is made, or the attempt fails.
